Refunds and Replacements
Refund Policy
When you place an order with us for one or more of the projection packs, our service to you begins immediately as the process to fulfil your order will commence at that point. By accepting these Terms, you consent to us making the Product available to you within the 14 day legal cancellation period and you acknowledge that once you begin the download you will be unable to cancel the order. This does not affect your statutory rights if the Product is defective.
If you do wish to cancel your order, you must do so before the download has started. You should notify us that you wish to cancel your order by contacting us by Email (info@scenicpixel.co.uk) or by using the contact form scenicpixel.co.uk/contact when cancelling, please quote your order number.
If a particular Product becomes unavailable following purchase but prior to your first download of that Product, your sole remedy is a refund of the purchase price paid for the unavailable Product. Where, however, the Product becomes unavailable after you have downloaded at least one copy of the Product, you will not be entitled to a refund. We will not, in any case, be obliged to provide you with a copy of the Product (but we may choose to, in which case you will not be entitled to a refund).
Defective and Replacement Products
If you receive a faulty or incomplete version of the projection pack, please contact us in the first instance via Email (info@scenicpixel.co.uk) or our Contact form scenicpixel.co.uk/contact
You will need to provide your order number and the details of the projection pack ordered with which you are experiencing issues.
If you have suffered a loss of your projection pack through failure of your hardware device, damage, theft or destruction, we may, solely at our discretion, provide you with another copy of the purchased projection pack.
If you lose your Product in this way, please contact us via Email (info@scenicpixel.co.uk) or through our contact form scenicpixel.co.uk/contact and quote your order number.